Welcome to the enchanting world of A ManoDisclaimerThough we make every effort to ensure the accuracy of all information, errors or omissions in description, typography or pricing are subject to correction. We reserve the right to limit quantities ordered. Shipping Policy Your order will be shipped via UPS ground service within three days or we will advise you of any delay. Occasionally, our handmade one-of-a kind items may take additional time. At this time we do not ship to PO boxes or AFPO's. We package our merchandise very carefully, but in the event of breakages, please contact us to arrange for pick up. Please keep all packaging material. Our Guarantee If for any reason you are dissatisfied with your purchased item, you may return it within 30 days of receipt for an exchange, credit or refund (excluding shipping and handling fees) with proof of purchase. Sorry, personalized items cannot be returned. Please let us know the reason for your return/exchange so we can serve you better in the future. Care of Your Majolica Since earthenware is porous, ceramics are easily damaged if exposed to extremely hot temperatures, such as boiling water. Majolica is low-fired earthenware and has a tendency to "craze" (form miniscule lines) with repeated use. This crazing is a part of the unique nature of majolica and does not have any significant effect on the piece itself. To reduce crazing, we recommend that you place a metal spoon in your mug or any ceramic vessel before pouring hot liquid to absorb some of the heat. Dishwashers vary and if yours has a low-energy/cool dry cycle, it is possible to use one and not encounter any adverse effects. We do not recommend repeated microwave usages. |